FoodPanda Nepal Pvt. Ltd. operates the FoodPanda Nepal mobile application (available on Google Play Store and Apple App Store) and its website. This Privacy Policy is intended to inform users about our policies regarding the collection, use, and disclosure of personal information when using our services.
By choosing to access or use our platform, you agree to the collection and use of your information in accordance with this policy. All terms used here have the same meanings as described in our Terms of Use, unless stated otherwise.
To provide and improve our services, we may require you to share certain personally identifiable information, including but not limited to:
Full name
Phone number
Email address
Delivery address
GPS location
Profile photo (optional)
We use this information for purposes such as:
Identifying and contacting you
Processing and delivering orders
Sharing order details with restaurant partners and delivery personnel
Notifying you about promotions, new restaurant partnerships, and service updates
Enhancing user experience and app functionality
We may also collect technical and behavioral data, including:
IP address
Device information
Cookie data
App usage behavior
Browsing preferences and viewed pages
If you wish to delete your personal information or your FoodPanda Nepal account, you may contact us at [email protected], and our support team will assist you.
Whenever you access our website or use our app, we automatically collect data sent by your device, known as Log Data. This may include:
IP address
Device model and operating system
App version
Screens visited within the app
Time and date of usage
Duration spent on various screens
Other analytical statistics
This data helps us improve service performance, diagnose issues, and enhance user experience.
We may employ third-party companies and individuals for the following purposes:
To facilitate our services
To provide services on our behalf
To perform service-related operations
To help analyze usage patterns and improve quality
These third parties may require access to your personal information only to perform tasks assigned to them. They are strictly prohibited from:
Using your information for any other purpose
Disclosing your information to unauthorized parties
We value your trust and take commercially reasonable measures to protect your personal information. These include:
Encrypted connections (HTTPS)
Secure data storage
Restricted access controls
However, please be aware that no method of online transmission or electronic storage is 100% secure, and we cannot guarantee absolute protection of your data.
Our platform may contain links to third-party sites or applications. When you click on such links:
You will be redirected to external platforms not operated by FoodPanda Nepal
We strongly encourage you to review their Privacy Policies
We are not responsible for:
Content on third-party platforms
Their privacy practices
Any services provided by them
We may update this Privacy Policy periodically. You are encouraged to review this page from time to time for changes.
Any modifications will take effect immediately upon being posted on this page. Notice of changes may also be provided through app notifications or email where applicable.
If you have any questions, feedback, or suggestions regarding this Privacy Policy, feel free to contact us:
📧 Email: [email protected]
📞 Phone: 98xxxxxxxx
🏢 Address: Kathmandu, Nepal
