Below is a fully restructured, rewritten, and Nepal-specific Terms & Conditions document for “FoodPanda Nepal”, professionally formatted, legally consistent, and aligned with your original Foodmandu text — without copying phrases directly.
You can copy-paste directly into your website.
Welcome to our website and mobile application. By accessing or using FoodPanda Nepal’s services, you agree to be bound by the following Terms and Conditions along with our Privacy Policy. If you do not agree with any part of these terms, please discontinue the use of our platform immediately.
The terms "FoodPanda Nepal", "we", "us", "our" refer to the operator of this platform. The terms "you", "user", "customer" refer to anyone browsing or using our website or application.
FoodPanda Nepal is owned and operated by FoodPanda Nepal Pvt. Ltd.
Our platform enables users to order food from registered restaurants and have it delivered to their location.
FoodPanda Nepal acts only as a food ordering and delivery facilitator.
All food items are prepared, packaged, and fulfilled by partner restaurants. We are not responsible for:
The quality or taste of food items
Food packaging
Incorrect or inaccurate descriptions provided by partner restaurants
We may, at our sole discretion and without prior notice:
Run promotions or offers
Modify, extend, or terminate any promotion
Change eligibility criteria for incentives
All pricing, availability, and product descriptions are provided by restaurant partners. Prices shown on our platform generally reflect the prices at the restaurant at the time your order is prepared or delivered. However:
Prices and availability may change due to restaurant updates.
Items may be out of stock even if visible online.
If there is a difference between the platform price and the restaurant price, the restaurant’s final price will apply.
While FoodPanda Nepal strives for accuracy, we cannot guarantee that all information displayed (including menus, prices, pictures, and descriptions) will be error-free. Users are encouraged to report inaccuracies to our support team.
Orders can be placed through:
Our website
Mobile application
Customer support (where applicable)
FoodPanda Nepal is not the seller of the food. All food items are sold by the respective restaurant partners.
You must pay for your order either online (if available) or in cash at the time of delivery.
Any delivery charge, packaging fee, or promotional cashback will be clearly displayed before checkout.
FoodPanda Nepal may issue separate delivery receipts or promotional vouchers.
Customer satisfaction is our priority. In case of issues:
You may be eligible for a full or partial refund if:
You did not receive your order
You received the wrong order
Items were missing
The restaurant failed to prepare or deliver the order
All refund decisions are made after verifying with the restaurant and delivery team.
Refunds may be issued in cash, wallet balance, coupon, or original payment method as applicable.
All content on the platform—text, images, graphics, logos, software, and layout—is owned by FoodPanda Nepal and protected under applicable copyright and IP laws.
You may not:
Copy, distribute, publish, modify, or commercialize any part of the website or app without written permission.
Use bots, scrapers, or automated systems to access the site for commercial purposes.
Reproduce any material except for personal and non-commercial use.
We reserve the right to block or terminate access for violation of these terms.
Opinions, advice, or statements made on the platform by third parties (including restaurants or advertisers) are not endorsed by FoodPanda Nepal.
We are not responsible for:
The accuracy of third-party information
Quality of products or services from partner restaurants
External websites linked on our platform
Users must independently evaluate these products or services.
Though we aim to keep information current, FoodPanda Nepal is not obligated to update any content, including prices, availability, or menu items.
You may receive login credentials such as a username, password, OTP, or other identifiers (“User Codes”). You are responsible for:
Keeping your User Codes confidential
All actions taken using your account
Immediately notifying us about unauthorized access or security breach
We may suspend or modify User Codes at any time without prior notice.
By using our platform, you consent to:
Storage and processing of information you provide
Transmission of your information to restaurants, delivery partners, and internal teams
Email, SMS, phone, and push-notification communications related to your orders
FoodPanda Nepal may disclose information if required by law or for enforcement of our rights.
Certain customer service calls may be recorded for:
Training
Quality assurance
Dispute resolution
By communicating with us, you agree to such recordings.
To the fullest extent permitted by law:
FoodPanda Nepal, its employees, partners, and affiliates shall not be liable for:
Indirect, incidental, punitive, or consequential damages
Loss of profits or data
Issues arising from restaurant food quality, delays, or operational failures
Our total liability for any claim shall never exceed the amount paid by you for the order in the last 30 days.
These Terms shall be governed by and interpreted in accordance with the laws of Nepal.
